Shipping policy

Shipping Policy

At Lumora, we aim to make your shopping experience as clear and straightforward as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been processed and dispatched, you may receive tracking information where available.

Estimated Delivery

Estimated delivery times can vary depending on the product, destination and fulfilment location.

Please allow approximately 5–15 business days for delivery after dispatch.

Some orders containing multiple products may arrive in separate packages or at different times.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow time for tracking updates to appear.

Delivery Delays

Occasionally, delivery may be affected by courier delays, customs, severe weather, busy seasonal periods or other circumstances outside of our control.

If your order is significantly delayed, please contact our customer support team and we will be happy to help.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order. Please contact us as soon as possible if you notice an error in your delivery details.

We cannot guarantee that delivery information can be changed after an order has entered processing or been dispatched.